BUSINESS HOURS
Business hours are Monday through Friday, 5PM–10PM Eastern and Saturdays 10AM–10PM Eastern. Messages sent after hours will be responded to on the next business day.
HIGH RESOLUTION IMAGES REQUIRED
All submitted images must be high-resolution (300 DPI or higher). Low-quality or pixelated images may negatively affect the final design and may be rejected.
PROJECT DEADLINE AND DELAY INFORMATION
Turnaround is typically 5-7 business days for flyer designs, and print designs. Logo + Brand Development, Seal Services, and Event Packages are completed within 3-5 weeks. If you require your design to be completed sooner, please inform us at your earliest convenience. A rush fee of $50 will be applied for expedited services (only applicable to flyer and print designs).
In the event of delays originating from our side, including but not limited to family matters, emergencies, illnesses, or issues with computer, internet, or work software availability; or from the client’s side, such as delays in content delivery or feedback, Carraway Creative Solutions reserves the right to extend the two-week completion deadline. We will promptly inform the client of the cause of the delay and provide an updated submission date and time.
CONTENT SUBMISSION
All content (text, event details, bios, etc.) must be typed and submitted via this form. Screenshots, handwritten notes, or verbal messages will not be accepted for accuracy reasons.
PHOTO SUBMISSION
All images must be emailed to carrawaycreativesolutions@gmail.com. Images sent via text, social media, or other platforms will not be accepted, in most cases.
RETURN AND REFUND POLICY
Please note that refunds will not be issued after 24 hours from the time of order placement. Each design includes up to three revisions to ensure we meet your expectations, as our primary goal is to bring your ideas to life and ensure your satisfaction.
If you choose to cancel a service that is already in progress, no refund will be provided due to the work already completed.
However, Carraway Creative Solutions reserves the right to cancel a project and issue a refund if we determine that continuing the work would negatively impact our mental health or well-being. Additionally, a full refund will be provided if we are unable to complete a project for personal reasons.
PRINT SERVICES
Carraway Creative Solutions offers both print design and optional print coordination services. All design packages are priced to reflect the time, communication, and creative labor required to complete each project.
A $35 labor and communication fee is applied to any order that requires print coordination. This covers file preparation, printer communication, order setup, and ensuring the final product is properly formatted and submitted for production.
PLEASE NOTE: Printed programs are fulfilled by a third-party printing company of the company's recommendation, or client's choice. Clients are responsible for pickup or delivery unless other arrangements are made. Carraway Creative Solutions does not offer in-house printing or physical delivery at this time.
FINAL PRODUCT POLICIES
Upon delivery of the final product to the client, Carraway Creative Solutions relinquishes all rights to the work, except for those specifically granted by the client.
The client authorizes the designer to use the work in portfolios, on websites, in galleries, and in other media exclusively for the purpose of showcasing the designer’s work. Any use beyond this scope requires separate, explicit permission from the client.
Final designs will be delivered in high-quality JPEG, PNG, SVG, or PDF format (varies depending on service ordered). Master files (PSD, INDD, and AI) are not included with the client’s initial purchase due to the proprietary nature of our designs. If you wish to obtain a master file, please contact our designer, Noah Carraway, for further details.